Privacy Policy

1. Introduction

Perplexitye ("Company", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform, website, and related services (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the data practices described herein.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European Economic Area residents, the California Consumer Privacy Act (CCPA) for California residents, and other international privacy frameworks.

2. Information We Collect

We collect several types of information to provide and improve our Service:

2.1 Personal Information You Provide

When you create an account, contact us, or use our Service, you may provide:

• Account Information: Name, email address, company name, job title, password
• Contact Information: Phone number, mailing address for billing or support
• Payment Information: Billing address, payment method details (processed by secure third-party providers)
• Communication Data: Messages, feedback, support requests, survey responses
• User Content: Text, documents, queries, prompts, and other content you submit to our AI platform

2.2 Automatically Collected Information

When you access the Service, we automatically collect:

• Usage Data: IP address, browser type, device information, operating system, pages visited, time spent, clickstream data, feature usage patterns
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze trends, and administer the Service. See our Cookies Policy for details
• Performance Data: Response times, error logs, AI model interaction metrics

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to our platform (e.g., CRM, cloud storage) with your consent, or from business partners, analytics providers, and fraud detection services.

3. How We Use Your Information

We use your information for the following purposes:

• Provide and Maintain the Service: Process your requests, generate AI responses, manage your account, authenticate your identity
• Improve and Develop AI Models: Train, fine-tune, and enhance our AI algorithms using anonymized or aggregated data. We do not use your personal content to train models that could identify you unless you provide explicit consent
• Customer Support: Respond to inquiries, troubleshoot issues, and provide technical assistance
• Security and Fraud Prevention: Monitor for suspicious activity, enforce our Terms, protect against unauthorized access
• Communications: Send service updates, security alerts, and respond to your requests. You may opt out of marketing emails at any time
• Analytics and Improvements: Analyze usage trends, measure performance, develop new features, and optimize user experience
• Legal Compliance: Comply with applicable laws, regulations, legal processes, or government requests

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the Service you requested
• Legitimate Interests: Improving our Service, preventing fraud, ensuring security, and direct marketing (where balanced with your rights)
• Legal Obligations: Compliance with tax, anti-fraud, or other legal requirements
• Consent: For optional features, cookies, or marketing communications where required

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist with hosting, cloud infrastructure (AWS, Azure), payment processing, analytics (Google Analytics), customer support, and email delivery. These parties are contractually obligated to protect your data
• Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction
• Legal Requirements: If required by law, subpoena, court order, or government request to protect our rights, property, or safety, or that of others
• With Your Consent: When you explicitly authorize us to share your information with third parties
• Aggregated or Anonymized Data: We may share non-personally identifiable, aggregated statistics for research, marketing, or product development

We do not share the content you generate with other users unless you explicitly enable sharing features.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account termination, we may retain certain data for legitimate business purposes, including legal compliance, fraud prevention, dispute resolution, and enforcement of our agreements. AI interaction logs are anonymized after 90 days for model improvement. You may request deletion of your data as described in Section 8.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, regular security audits, and employee training. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw previously given consent at any time
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at contact@perplexitye.com. We will respond within 30 days. For California residents, we comply with CCPA and will verify your identity before processing requests. For EEA residents, you also have the right to lodge a complaint with your local data protection authority.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. Data protection laws in these countries may differ from your country of residence. We implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data receives adequate protection.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be notified by email or prominent notice on our website. The "Last updated" date indicates when revisions were made. Your continued use of the Service after changes constitute acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights: